FAQ

Frequently Asked Questions

Where Are You Located?

We are located in historic downtown Gilbert, just south of Joe's Real BBQ and across from Liberty Market

223 N. Gilbert Road

Gilbert, Arizona 85234

480-892-0689

info@petitepartystudio.com

 

What Are Your Hours of Operation?

Tuesday thru Saturday

10:00 am - 5:00 pm

 

What Payments Do You Accept?

We currently accept all major credit cards and Paypal

 

When Will My Order Ship?

Orders typically ship out within 3-5 business days once your payment is confirmed.  Orders placed on Holidays or weekends will start processing the following business day.

**If an item unexpectedly becomes out of stock, we will notify you as soon as possible, as this may delay your order**

 

I'm in a HURRY and I need by items FAST!!

We understand situations come up and you may need something a little quicker than our standard processing / shipping times.  Email us at info@petitepartystudio.com FIRST to make sure we can accommodate your needs.  Additional fees will apply.

Returns 

We want you to be happy with your order, but in the event you are not, we can exchange items within 10 days from the date your order was received. No refunds will be issued. Items must be unused and in their original packaging to be considered and you must first notify us by email at orders@petitepartystudio.com for approval. 

A store credit will be provided once we have received and inspected your items.  All returns are subject to a 15% restocking fee.  Original and return shipping will not be refunded.

**NO returns or exchanges are offered on balloons or edible items**

If a request to cancel an order is received prior to shipping an order a $5 admin fee will be assessed.

If you need to return an item due to error on the part of Petite Party Studio, we sincerely apologize and will send out a replacement at our expense upon receiving the incorrect shipment back.

 

What Type of paper do you recommend for Printables? 

We are big fans of Staples brand premium matte photo paper or a high quality, bright white, smooth cardstock. 

For printable items listed as "labels or stickers" our files are formatted to print on 8.5x11 full sheet label or sticker paper. 

 

Can I Share Your Designs?

All of our designs are for PERSONAL USE ONLY and may not be used for mass production, commercial purposes, altered, shared or resold. All rights are reserved by Petite Party Studio.

 

Photos?

We LOVE to see customer photos using our products, we are always looking for content to post on our blog.  Submit photos to info@petitepartystudio.com for consideration.